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FAQ

How do I order a cake?

Please fill out and submit the form on our order page (click the link below). Available dates are viewable within the form. A member of our team will contact you within 2 business days with a quote or to set up a design appointment.

6-inch and 8-inch cakes available online starting at 65 Euro in our Top Tier Collection. No design appointment needed.

Click here if you want to start your cake order

How much are your cakes?

Our custom cakes start at 300 Euro for 10-15 servings, and increase in cost according to serving size and complexity of design. Small sculpted cakes start at a base price of 500 Euro. A custom Cake Baby Cake could cost anywhere between 300 Euro - 10,000 Euro and up. If you have a reference photo for a design you're envisioning, please email it to us for a quote. If you are interested in exploring ideas, please visit our Gallery.

Click here to view our Pricing Guide (use your computer's zoom tool to navigate).

We also offer a wide range of cakes designed by our artists, available at set pricing:

We are happy to work within your event budget and encourage you to contact us for a design/tasting appointment so that we can discuss your cake order in person. We feel meeting with someone face-to-face and getting to know their ideas is the best way to plan a spectacular cake.

Can I visit your shop?

Yes! We have open studio hours Thursday - Friday 11am-5pm, and Saturday 11am-4pm. Visitors are welcome to peruse our showroom. T-shirts, aprons, and other merchandise are available for purchase during these times, as well as our delicious cupcakes and cake jars while they last!

We're looking forward to meeting you!

What's your payment policy?

A 50% non-refundable deposit is required to reserve your order; the remainder is due at least two weeks prior to your event. Your order is not confirmed until we have received your signed contract and 50% non-refundable deposit.

Payment can be made by cash, check or credit card (Visa, AmEx, or Mastercard, and Discover). Cake orders placed with less than two weeks notice require payment in full by credit card at the time of ordering. Deposits are non-refundable.

If you cancel your order, your balance payment may be used as a credit for future orders provided CCake Baby is notified at least five (5) business days prior to the event. There is no payment refund on orders canceled within five (5) business days of the event.

Design/Tasting appointments are held for most, but not all, cake orders. There is a non-refundable 50 euro fee required for appointments, payable by credit card.

All 6-inch and 8-inch cakes ordered online, must be paid in full at time of order.

Do you deliver?

Delivery fees are calculated by distance traveled and set-up time. Longer deliveries are occasionally arranged, but must be determined on a case-by-case basis. Any delivery that totals more than 10 travel hours is subject to an additional fee to cover food/lodging for our staff.

We cannot guarantee that any particular staff member will deliver your cake.

While it is generally not a problem for clients to transport smaller cakes, self-transporting any cake is at your own risk. Cake Baby does not recommend clients self-transport 3D/sculptural cakes, cakes over 2 tiers tall, or any cake more than 3 hours and is not responsible for any damage that may occur to any client-transported cake once it has left our bakery.

I have dietary restrictions. Can you help?

Yes! We offer Gluten-free and Vegan options.

If you have questions or comments regarding the products please use the following resources:

Phone: 888-235-0484

Email: customersupport@cakebaby.com

Website: www.cakebaby.com